Contribution in City District Government Karachi (CDGK) Projects:

1339 Contact Centre for CDGK Complaint Cell

Deployment of AVAYA Contact Centre Suite of 600 channels, ERP/CRM Applications, Turn Key solution with 65 work stations, IVR, recording.

1122 Call Centre Solution for CDGK Ambulance Services

Complete call management solution with call recording and Calls MIS Reporting for the fleet of CDGK Ambulance services.

16 Call Centre Solution for CDGK Fire Brigade Services

Complete Call management solution with call recording and Calls MIS Reporting for the fleet of CDGK Fire Brigade services.

CDGK City Warden, Employee Time Management & Attendance Solution

Deployment, implementation, customized configuration and management & maintenance of 1600 CDGK City Wardens data. Bio metric devices, contains Finger Prints/Pass word based/ Finger Print + Password. Full MIS/ Reports of daily movement of City Warden, with payroll management. Surveillance camera monitoring / recording of each data input.

Contribution in City District Government Karachi (CDGK) Projects:

English Biscuits

Successfully Deployed AVAYA turn key call management solution and contact center.

IML (Western Union)

Successfully Deployed AVAYA turn key call management solution and contact center.