It’s a multidimensional state-of-the-art call centre software suite that enables companies to turn one-dimension call centers into multi-media contact centers. It provides a solution for many of the enhanced requirements of today’s contact centers – at a fraction of both the cost and implementation time traditionally considered the norm. It fully supported with Inbound, Outbound and Blended call centre solution. Your business will be able to enjoy real, measurable benefits with regard to efficiency and customer satisfaction, and become a real competitive force in the global marketplace.
CMS is design to connect in real time through remote locations, call center and through web, all registered complaints are immediately available for concerned officials for resolution and statistics.
The powerful reporting and analytics capability for complaints and inquiries, with graphical dashboards helps managers to perform trend analysis and spot recurring problems to drive root cause analysis in a timely manner. It also provide executives a rich featured web based Business Intelligence reporting system, which converts data and information to knowledge base, with on clicks; executives can take immediate decisions on the basis of statistics about problems and performance.
Bases on a complaint,CMS shows reports and statics through graph or details by any dimensions like nature of complaint/inquiry, groups of complaints/inquiry, current status, domains, location, official, yearly, quarterly, monthly, weekly, daily etc.
Features of Complaint Management System:
This solution will focus to integrate all incoming and outgoing calls with a computerized call management system which will manage calls, store call records and generate reports in different formats.
For most organizations without some sort of employee management software, employee time tracking is a tedious, labor-intensive chore that needlessly diverts attention from real business goals. From managers and administrators to individual workgroups and departments, ETMS takes over the resource-draining tasks associated with time and attendance tracking and processing for payroll — freeing your people to focus on your business / organization.
With ETMAS your organization can:
Visitors Management System is based on NIC recognition technology that means, instead of the pen and paper security method now you can rely on the electronic system. This system is based on recognizing the visitor details from NADRA.
During the initial visit of the visitor, the system gets the complete details and stores the data in the database of the computer. In the next visit, the system matches the newly captured details with the old stored information. This software is a complete visitor management service to improve the efficiency, productivity, and customer satisfaction of your businesses.
We offer an economic solution to the problem, while providing a wealth of features designed to increase security while improving staff efficiency and compliance with security policies.
The System shall provide the necessary tools to perform security and compliance audits including: