NOC Engineer

Job Description

The NOC Engineer is responsible for 24/7 monitoring of network and service health, incident response, and coordination with field and support teams to maintain SLA commitments.

Responsibilities & Requirements

• Monitor network devices, links, and service dashboards.
• Respond to alerts and escalate incidents as per runbooks.
• Perform first-level troubleshooting on connectivity issues.
• Document incidents, root causes, and resolutions.
• Coordinate with vendors and internal teams for fault restoration.
• Generate daily/weekly NOC performance reports.
• Support change windows and maintenance activities.
• Ensure adherence to security and access control policies.
• Assist in capacity planning and performance analysis.
• Maintain NOC tools and monitoring platform configurations.

Education and Work Experience

• Bachelor's degree in Telecommunications, Computer Science, or equivalent.
• 1-2 years of experience in NOC or network support roles.

Knowledge, Skills & Abilities Required

• Knowledge of TCP/IP, routing, switching, and WAN technologies.
• Familiarity with monitoring tools (SNMP, syslog, NMS platforms).
• CCNA or equivalent certification preferred.
• Ability to work in rotational shifts including nights/weekends.
• Strong analytical and communication skills.
• Experience with fiber, microwave, or enterprise networks is a plus.
• Customer-focused mindset with urgency in incident handling.
• Proficiency in ticketing systems and technical documentation.